Privacy Policy

1.1 Account Information

When you create an account:

• Email address – Used for account authentication and communication
• Full name – Used to personalize your experience
• Username – Used as your unique identifier
• Password – Encrypted and used for account security

When you sign in with Google:

• Email address – From your Google account
• Full name – From your Google profile
• Profile picture URL – From your Google profile
• Google Account ID – A unique identifier for your Google account

1.2 Google Calendar & Sheets Data

When you connect a Google integration, Convoi AI requests access to specific, limited Google data to enable AI agents to perform automated scheduling and data-logging on your behalf. Here is exactly what we access and why:

Google Calendar (scopes: calendar.readonly and calendar.events):

• Your list of calendars – Accessed once during integration setup so you can select which calendar to use with your AI agent. This data is not stored beyond your session.
• Free/busy availability – During live calls, our AI agent queries the Calendar FreeBusy API to check whether a requested time slot is available. Only busy/free status is read; the content of your individual events is never accessed or stored.
• Event creation – When a caller books an appointment, our AI agent creates a new calendar event on your behalf using the details gathered during the call (date, time, title, description). We do not read, modify, or delete any pre-existing events.

Google Sheets (scope: auth/spreadsheets):

• Spreadsheet metadata – When you connect a spreadsheet, we read its title and sheet names for configuration purposes. This metadata is stored as part of your integration settings.
• Row appending – After a call is completed, our AI agent appends a new row of call outcome data (e.g., caller name, phone number, call result) to the designated Google Sheet. We do not read, modify, or delete any pre-existing rows.

We do NOT:

• Read the content of your existing calendar events
• Read, modify, or delete any existing rows in your Google Sheets
• Store calendar or spreadsheet content beyond what is necessary to complete an active call operation

Google API Services User Data Policy: Convoi AI's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we use Google user data only to provide and improve the features described in this Privacy Policy, and not for any other purpose.

Google Workspace APIs — Use of User Data

Convoi AI accesses data from Google Workspace APIs (specifically Google Calendar and Google Drive) solely to perform the features the user has enabled:

• Google Calendar— reading calendar availability to schedule appointments, and creating, updating, or cancelling events on the user's calendar during voice interactions with callers.
• Google Drive (drive.file scope) — appending lead records (such as name, contact info, and call metadata) to Google Sheets that the user explicitly selects through the Google Picker. Convoi AIdoes not access any other files in the user's Drive.

Convoi AI does not use any user data obtained through Google Workspace APIs to develop, improve, or train generalized or non-personalized AI and/or ML models. Data accessed through these APIs is used only to deliver the scheduling and lead-logging features the user has enabled, and is not shared with third parties for AI/ML training purposes.

Users can disconnect Convoi AI from their Google account at any time via their Google Account settings at https://myaccount.google.com/permissions, which immediately revokes all access.

1.3 Voice and Call Data

• Call recordings – Audio recordings of conversations with AI agents (with consent)
• Call transcripts – Text transcriptions of voice conversations
• Call metadata – Duration, timestamps, phone numbers, and call outcomes

1.4 Payment Information

Payment processing is handled securely by Stripe. We do not store your full credit card number.